477 bed — Privacy Policy

1. Introduction

Welcome to 477 bed. We are a trusted and transparent online gaming platform built for users in Bangladesh. In this Privacy Policy, we clearly explain how 477 bed collects your personal information, the purposes for which it is used, and how it is kept secure.

By using our website or app, you are considered to have accepted the terms of this Privacy Policy. Please read this page carefully before registering or logging in to 477 bed.

We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — so you always know exactly what we do with your information.

2. What Information We Collect

477 bed collects several types of information, which we have grouped into the following two categories:

Directly Provided Information

Information you provide to us directly includes:

• Full name and date of birth.
• Mobile number and email address (if applicable).
• National ID or passport number (for KYC verification).
• BKash, Nagad, or Rocket number (for payment processing).
• Messages and complaints submitted to support.

Automatically Collected Information

Information automatically collected while you use our platform:

• IP address and device type.
• Operating system and browser information.
• Login time, date, and session duration.
• Page visit history and click patterns.
• Betting history and transaction records.
• Information collected through cookies and similar tracking technologies.

3. How We Collect Information

477 bed collects your information in the following ways:

• Registration form: You provide information directly when creating your account.
• KYC verification process: When submitting documents for identity verification.
• Payment Transactions: Payment numbers are collected during deposits or withdrawals.
• Customer Service: When contacting us via live chat or email.
• Cookies & Analytics: Automatically collected during your use of the platform.
• Third-Party Verifiers: From authorized service providers for identity and age verification.

4. How we use your information

477 bed uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary. The purposes are detailed below:

• Account Management: For account creation, login, and security verification.
• Payment Method: To process deposits and withdrawals and maintain a record of your transactions.
• Identity Verification: To verify age and prevent duplicate accounts.
• Fraud prevention: To detect suspicious activity and maintain platform security.
• Customer Service: To respond accurately to your complaints or queries.
• Service Improvement: To analyze user experience and improve the platform.
• Legal obligation: To comply with applicable laws and meet regulatory requirements.
• Contact: To send you important updates, bonus offers, or policy change notifications.

5. Data Sharing & Disclosure

477 bed never sells your data to third parties. However, limited information may be shared in the specific circumstances outlined below:

When Your Data May Be Shared

• Payment Processor: Payment service providers such as bKash, Nagad, and Rocket receive only the information needed to process your transactions.
• Identity verification provider: Approved verification service providers for the KYC process.
• Legal authorities: Upon lawful instruction from a court or law enforcement authority.
• Security investigation: When required for fraud or cybercrime investigations.
• Business Transfers: In the event of a company merger or acquisition — in which case the new owner will remain bound by this Privacy Policy.

6. Data security measures

477 bed applies multiple layers of security to protect your information. Our technical and administrative safeguards are outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall: An advanced firewall system prevents unauthorized access to our servers.
• Two-factor authentication (2FA): An additional layer of security applied when logging into your account.
• Regular Security Audits: Regular system testing conducted by third-party security experts.
• Access Control: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups are maintained.

That said, no one can guarantee absolute security on the internet. We strongly recommend using a strong password, keeping your login details private, and reporting anything suspicious to us immediately.

7. Cookies & Tracking Technologies

477 bed uses cookies to enhance your experience. Cookies are small text files stored in your browser. The types of cookies we use:

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.

8. Data Retention Period

477 bed retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and the purpose it was collected for:

• Active Account Information: Retained for as long as your account remains active.
• Transaction Records: Minimum 5 years, as required by financial regulations.
• KYC Documents: Up to 3 years after account closure.
• Support Messages: Up to 2 years after issue resolution.
• Log & Audit Data: For up to 1 year for security purposes.

Once the retention period ends, we securely delete your data or anonymize it.

9. Your Rights

As a 477 bed user, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We typically respond to requests within 7 business days. Note that in some cases, legal obligations may prevent us from deleting certain data.

10. Protection of Minors

477 bed strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

Age is verified at registration. If we discover that a minor has created an account, it will be immediately suspended and all associated data will be deleted.

If you believe a minor is using our platform, please notify us immediately.

11. Policy Changes

We may update this Privacy Policy from time to time due to business needs or legal obligations. For any significant changes, we will:

• We will update the "Last Revised" date at the top of this page.
• We will send SMS notifications to your registered mobile number.
• You will be asked to accept the updated policy upon your next login.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page periodically.

12. Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: support@477bed.app
• Live chat: Live chat support is available directly after logging into the platform.
• Response Time: Typically within 1–3 business days.